At JOHOVO, privacy is a fundamental standard. We never monetize customer information or share contact details with advertisers.
Information We Collect
We only collect data strictly necessary to fulfill your orders, provide reliable logistics tracking, and enhance your digital browsing experience.
Personal Contact Data
Your name, phone number, delivery address, postal pin code, and email address shared during cart checkout or support inquiries.
Transaction & Payment Logs
Order IDs, billing addresses, invoice totals, and gateway confirmation tokens. We never store credit/debit card numbers or CVVs on our servers — all payments are tokenized via PCI-DSS compliant providers.
Device & Technical Identifiers
Browser version, IP address, device viewport, and referring URLs used to optimize mobile responsiveness and prevent fraudulent automated bots.
How We Utilize Your Information
- Order Fulfillment: Packaging, labeling, shipping, and providing automated SMS/WhatsApp dispatch alerts.
- Customer Support: Resolving delivery queries, return requests, and product usage consultations.
- Platform Security: Defending against fraudulent card transactions, cyber threats, and identity spoofing.
- Service Enhancements: Evaluating anonymous aggregate shopping patterns to improve inventory stock and formula curation.
Data Sharing & Third Parties
We strictly never sell, lease, or monetize your personal information to third-party data brokers.
Logistics Partners
Delivery couriers (e.g., Delhivery, BlueDart, India Post) receive only your name, phone number, and physical destination to execute delivery.
Authorized Payment Gateways
Encrypted payment gateways receive transaction amounts and billing identifiers to authorize financial settlements.
Legal Mandates
We only disclose records if compelled by lawful Indian judicial orders, GST tax audits, or statutory regulatory frameworks under the IT Act 2000.
Encryption & Security Architecture
SSL/TLS 256-Bit Encryption
All traffic across www.johovo.in is encrypted end-to-end using modern TLS cryptographic certificates.
Access Controls & Least Privilege
Customer databases and administrative receipts are guarded behind multi-factor authentication, restrictive role-based access, and audited database logs.
Cookies & Anonymous Analytics
We utilize essential session cookies to remember your shopping cart items, selected state, and security tokens. You may disable cookies in your browser settings at any time without impacting basic page reading.
Your Rights & Data Portability
Access & Rectification
You hold the right to request a copy of your stored order records or ask us to update obsolete contact details.
Right to Erasure
You can request deletion of non-statutory personal data from our marketing systems by emailing support@johovo.in.