Frequently Asked Questions

JOHOVO is a premium botanical and Ayurvedic beauty brand based in Tamil Nadu, India. We craft pure, gentle, and effective herbal cosmetics—including traditional hair oils, restorative face packs, and nourishing rose body care—delivered across India.

Yes! We deliver to over 19,000+ pin codes across all states and Union Territories in India through our verified logistics partners (including Delhivery, BlueDart, and India Post).

Delivery timelines depend on your location: orders within Tamil Nadu typically take 2 to 4 business days, while deliveries to other states across India arrive within 3 to 7 business days.

Yes, we provide 100% Free Standard Shipping on all cart totals above ₹999. For orders under ₹999, flat shipping is ₹50 within Tamil Nadu and ₹80 for all other states.

We accept instant UPI payments (Google Pay, PhonePe, Paytm, BHIM), all major Credit and Debit Cards (Visa, MasterCard, RuPay), Net Banking across 50+ Indian banks, and select Cash on Delivery (COD).

Yes, our formulations are crafted using time-honored Ayurvedic herbs like Bhringaraj, Amla, Neem, Kasthuri Manjal, and pure plant oils. We formulate without harsh sulfates, parabens, synthetic bleach, or heavy metals.

As soon as your order leaves our fulfillment center, we send a live Airway Bill (AWB) tracking link via SMS and WhatsApp so you can monitor your parcel checkpoint by checkpoint.

We offer a 7 to 10 day return window from the date of delivery. If an item arrives damaged or you wish to request an exchange, simply reach out to our WhatsApp customer support with your invoice number.

Apply a dime-sized amount of the product on your inner forearm or behind the ear. Leave for 15-20 minutes. If no irritation, redness, or burning occurs, the botanical formula is safe for your skin.

You can connect directly with our support desk via WhatsApp at +91 91765 13323, call us at +91 7845873369, or email support@johovo.in. We are available 7 days a week.